Senior Human Resource Manager, PGA National Resort & Spa
Sheila Hills is the PGA National Resort & Spa Senior Human Resources Manager and oversees the Els for Autism Hospitality Work Experience program for Adult Services. She has worked in the customer service and hospitality industries for over 30 years combined. Sheila has a Bachelor of Science degree in Marketing and Management from Barry University, Miami Shores, Florida, and a Human Resources Certification from Florida Atlantic University, Boca Raton, Florida.
Sheila worked for Delta Airlines for over 20 years where her passion for excellent service started and flourished. This passion continues today at PGA National Resort & Spa where she has worked for over 7yrs. Sheila works in various areas of Human Resources including Training, Recruitment, Onboarding, and special projects.
When the opportunity arose to collaborate with the Els Hospitality Work Experience program “it was a no brainer, of course, we would participate!” She gathered the support of the Managing Director, the Director of Human Resources and the Director of Golf then took on the role as the resort’s point person for the program. Additionally, support was gathered from the department heads of Golf, Stewarding, Housekeeping, and most recently Food and Beverage where the program participants intern. Sheila’s overriding sentiment, that everyone needs a purpose in life, is seen through her continued involvement with the program, which is coming into its 5th year. PGA has benefited from the program by hiring some of the participants who had really shined in their roles as interns in various departments.
As each group has graduated from the program, there is a sense that PGA National Resort & Spa employees have, in some small way, contributed to the participant’s sense of purpose. The new skills learned have helped the participants gain confidence and drive to succeed in their future job search!